Refund Policy
We want you to love what you receive. Because everything we make is a handcrafted food product, our refund policy is shaped by food safety as much as by fairness.
Last updated: August 2026
Handcrafted food products
For health and safety reasons, refunds and returns are generally not available once a handcrafted food product has been delivered. Honey, infused blends, ginger treats, and coconut oils cannot be resold after they leave our care.
Damaged or incorrect items — 48 hours
If your order arrives damaged, leaking, or is not what was confirmed with you, please contact us within 48 hours of delivery at Gingerlyservingministry@gmail.com or 302-463-8796.
Please include:
- Your order reference number
- A short description of the issue
- Photos of the item and the packaging
We will make it right — usually with a replacement, a store credit, or a refund where appropriate. Reports made after 48 hours may not be eligible.
Personalized and custom gift baskets
Personalized or custom-built gift baskets are assembled specifically for you and are not refundable, except where GingerlyServes made an error — for example, the wrong items, the wrong personalization, or damage that occurred before delivery.
Cancelling before confirmation
Because an Order Request is not yet a purchase, you may cancel or change it at any time before we confirm it and payment is completed — simply reply to our message or contact us. No payment means nothing to refund.
How approved refunds are issued
Approved refunds are returned using the same payment method you used, typically within 5–10 business days of approval. Original shipping fees are refunded only when the issue was caused by GingerlyServes.